Privacy Policy is owned & operated by Chicane Classic Cars Pty Ltd.

We want to give you the best possible experience to ensure that you enjoy our Service today, tomorrow, and in the future. Your privacy and the security of your Personal Data is, and will always be, enormously important to us. Below, our aim is to transparently explain how and why we gather, store, share and use your Personal Data – as well as outline the controls and choices you have around when and how you choose to share your Personal Data. 

About this Policy
This Policy sets out the essential details relating to your Personal Data relationship with Chicane Auctions. The Policy applies to all Services and any associated Services that Chicane Auctions provides. From time to time, we may develop new or offer additional Services. If the introduction of these new or additional Services results in any change to the way we collect or process your Personal Data we will provide you with more information and additional terms or Policies. Unless stated otherwise when we introduce these new or additional Services, they will be subject to this Policy.

Use of our Website
Use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by this reference.

What do we use your Personal Data for?
We use your Personal Data for a variety of reasons, as listed below.

  • If requested, register you on our Buyers Network.
  • If requested, add you to our weekly newsletter and other email campaigns.
  • If requested, add you to our Vehicle Alerts notification service.
    Process Purchases on your behalf.
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Dealing with entries into a competition.
  • Seek your views or comments on the Services we provide.
  • Notify you of changes to our Services.
  • Send you communications which you have requested and that may be of interest to you. These include our weekly Buyer Notification and other related marketing communication of interest.
  • Personalisation of our advertising to you.

By completing a request for a valuation, we will also add you to our weekly email update – this is relevant to you as it shows market valuations of vehicles and other information that could be useful for you when considering selling your vehicle. You can unsubscribe at any time.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example for the purposes of financial records). We will hold your Personal Information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Sharing your Personal Data
We will not sell or rent your information to third parties. We may share your Personal Data with the parties set out below for the purposes set out in this Privacy Policy. We may also share your Personal Data if the law otherwise allows it.

We may share Personal Data with the following categories of third parties:

  • Suppliers and service providers (such as technology service providers, payment processing and fraud prevention providers, manufacturers and post and courier services);
  • Auditors and professional advisers like bankers, lawyers, accountants and insurers; and
  • Government, regulators, and law enforcement.

We share Personal Data with the following specific third parties for the following purposes:

These cookies allow us to use anonymised data to monitor how visitors use our website so that we can develop our website and improve visitor experience.

These cookies allow certain features of the website to operate, such as live chat, account management and commenting functionality.

These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements when using their services.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

Data retention and deletion
We will only keep your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers for compliance purposes.

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our Website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy Policies and practices of other sites even if you access them using links from our Website. In addition, if you linked to our Website from a third party site, we cannot be responsible for the Privacy Policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Keeping your personal data safe
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Contacting our Website
Users contacting this Website and/or its owners do so at their own discretion and provide any such Personal Data requested at their own risk. Your Personal Information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Privacy Act 1988.

Notification communication
We operate a Notification email communication; this is a key part of our Service and used to inform our subscribers about Auctions and Services supplied by us. Users subscribe when creating and Account through our online automated process. Users can also subscribe to the Buyer Notification without having an Account and they can request it by directly contacting us by email, telephone or face-to-face, or by completing the sign-up prompts on our website. Some subscriptions may be manually processed through prior written agreement with the User. Our Buyer Notification email campaign may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead or by contacting our office.

Advertising on our Website
We may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy Policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website, and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media
Users are advised to use Social Media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and Personal Data. We will never ask for personal or sensitive information through Social Media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Social Sharing
We may use social sharing buttons which help share web content directly from web pages to the Social Media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Our Social Media platform accounts may share web links to relevant web pages. By default, some Social Media platforms shorten lengthy URLs [web addresses] (this is an example: Users are advised to take caution and good judgement before clicking any shortened URLs published on Social Media platforms by this Website and its owners. Despite the best efforts to ensure only genuine URLs are published many Social Media platforms are prone to spam and hacking and therefore this Website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Buyer Network
You may seek approval, or if we think it is relevant to you, we may ask if you want to be added to our Buyer Network. This is a list of individuals or companies that have given us written or verbal consent to be contacted via their Contact Data when a Vehicle matching their preference is consigned by us, in order to offer the Vehicle for a Negotiated Sale.

Changes to this Privacy Policy
We may make changes to this policy from time to time, and in accordance to the latest guidance from the ICO around GDPR. Our current Privacy Policy was updated on the 7th January 2023.

Cookies Policy
Cookies are very small text files that are stored on your computer when you visit some websites.  We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.  You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

The following is strictly necessary in the operation of our website -this Website will:

  • Remember what Items you have looked at and added to your Watchlist.
  • Remember where you are in the bidding process.
  • Remember that you are logged in and that your session is secure.
  • Ensure you need to be logged in to place a bid.

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously) – we will:

  • Track the pages you visits via Google Analytics.

  • Targeting Cookies.

We will also allow you to:

  • Share pages with social networks such as Facebook, Twitter, Instagram etc.
  • Allow you to share pages via Add This.
  • To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.

Google Analytics – in order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

We will not share any personal information with third parties.